Managed IT · cyber · security
Managed IT support that answers the phone.
Unlimited helpdesk, proactive monitoring, Microsoft 365 managed properly and backups that are actually tested — for businesses from ten users to several hundred.
What's included
One monthly fee per user. No per-ticket charges, no surprise invoices for things you assumed were covered.
Unlimited helpdesk
Phone, email and portal support from UK engineers who know your estate — not a tier-one script reader.
- Unlimited tickets
- Remote and on-site
- Named lead engineer
- 08:00–18:00, out-of-hours optional
Proactive monitoring
Agents on every managed device watching disk, patching, backup status and security events, so most faults are fixed before you notice.
- 24/7 device monitoring
- Automated patching
- Disk and health alerts
- Monthly service reporting
Microsoft 365 & Azure
Licensing supplied and managed, tenants configured properly, and Exchange, SharePoint and Teams set up the way your business actually works.
- Licence supply & optimisation
- Tenant hardening
- SharePoint & Teams design
- Azure and virtual desktop
Backup & recovery
Backup for servers, endpoints and Microsoft 365 — with a documented test restore, because an untested backup is a rumour.
- Server & endpoint backup
- Microsoft 365 backup
- Documented test restores
- Recovery time objectives agreed
Starters and leavers
New starter and leaver requests handled to a fixed process, so accounts are ready on day one and closed the day someone leaves.
- Account provisioning
- Device build & despatch
- Same-day offboarding
- Licence reclaim
IT reporting
A monthly pack showing tickets raised and resolved, response times against target, patch compliance and open risks.
- Performance against SLA
- Patch and backup compliance
- Asset and licence register
- Quarterly review meeting
From first call to fully supported
Onboarding is where most IT transitions go wrong. Ours is a documented process with a fixed end date.
Free IT review
We audit your support, security, network and licensing, then give you a written findings note — yours to keep either way.
Documented handover
We record every device, licence, password and supplier, and agree a cutover date with your outgoing provider.
First 30 days
Monitoring agents deployed, backups verified, obvious risks closed and staff introduced to the helpdesk.
Steady state
Proactive support, monthly reporting and a quarterly review that looks forward, not backward.
Our response targets, in writing
Agreed with you in writing before anything is signed. Ask any other provider for theirs and see how long it takes.
| Priority | What it means | Response target | On-site if needed |
|---|---|---|---|
| P1 Critical | Business down — no email, no server, no network, no site access | 1 working hour | Same working day |
| P2 High | A team or a critical function is blocked, with no workaround | 2 working hours | Next working day |
| P3 Medium | One user blocked, or a fault with a workaround in place | 4 working hours | Within 3 working days |
| P4 Low | Requests, changes, new starters, questions | 1 working day | Scheduled to suit you |
Targets apply during helpdesk hours, Monday to Friday 08:00–18:00. Out-of-hours and 24/7 cover available as an option. Final targets are confirmed in your service agreement.
Advice comes with the contract
We don't sell consulting as a separate product with a day rate attached. It comes with the relationship — because a provider who only fixes what breaks is a provider who never tells you what to stop paying for.
IT strategy & planning
A three-year view tied to what the business is actually planning — headcount, sites, systems — with the spend forecast alongside it, reviewed with you each year.
Digital transformation
Moving off on-premises servers, consolidating systems, or rolling out Teams and SharePoint properly. Planned before it's started, and sequenced so nothing critical moves on a Friday.
Technology audits
An independent read on infrastructure, licensing, security and supplier contracts, ranked by risk and cost to fix. If a recommendation is expensive we say so, and set out the cheaper option and what you lose by taking it.
Procurement & vendors
Specifying and negotiating hardware, software and connectivity, then holding suppliers to what they promised. We'll tell you when the right answer is a supplier that isn't us.
On a managed agreement this is included. As a standalone piece of work — an audit before you change provider, say, or due diligence on an acquisition — it's quoted as a fixed price against an agreed scope, and the written deliverable is yours to keep either way.
What makes this different
No per-ticket billing
One monthly fee per user. Raising a ticket never costs you extra, so your team actually reports problems.
A named engineer
Someone who has walked your site, knows your server room and doesn't need the story retold every time.
Response targets in writing
P1 to P4 targets set out below and confirmed in your service agreement before anything is signed.
We own the physical layer too
If the fault turns out to be a patch lead, a switch or a power supply, that's still us. No handoff to another supplier.
Backups you can prove
Documented test restores, not a green tick on a dashboard nobody checks.
Exit without hostages
Your documentation, licences and tenant admin are yours. If you ever leave, we hand them over cleanly.
Common questions
How much does managed IT support cost?
Do we have to move everything at once?
What happens if something breaks outside office hours?
How long is the contract?
Do you support Macs as well as Windows?
Can you take over from our current provider?
The rest of the stack
Every service below is delivered by the same team, under one point of responsibility.
Let's get your IT on a proper footing.
Book a free, no-obligation IT review. We'll look at your support, security and network, and tell you plainly what's working and what isn't.
Book a free IT review Call 01727 822 833Tell us what you need
Send us a few details and one of our engineers — not a call centre — will come back to you within one working day.