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What managed IT actually costs.

Almost nobody in this industry will tell you what drives the number. Here is what moves it, and how we quote — so you can sanity-check any proposal, including ours.

What moves the number

Seven things that decide what you pay

Ask any provider where you sit on each of these. The answers explain the price far better than a headline figure does.

1. On-site cover

Remote-only support is the cheapest way to buy IT. Guaranteed on-site attendance costs more, and distance matters.

2. Security tooling included

Endpoint protection, email filtering, MFA management and training can be £15–£30 per user on their own. Check whether they're in or out.

3. Age of the estate

Six-year-old laptops and an unsupported server generate more tickets. Providers price that in, whether or not they say so.

4. Servers vs cloud

An on-premises server estate costs more to maintain than a cloud-first business of the same headcount.

5. Hours of cover

Weekday business hours is standard. Extended, weekend or 24/7 cover carries a real cost and should be priced separately.

6. Compliance requirements

Cyber Essentials, ISO alignment, client due diligence questionnaires and regulated data all add ongoing work.

7. Number of sites

Three sites of 15 people cost more to support than one site of 45 — travel, separate networks and separate risk.

And one that shouldn't

Ticket volume. If raising a ticket costs you money, your team stops reporting problems and small faults become outages.

Our agreements

Three levels. One fixed monthly price per user.

Every level includes unlimited tickets and published response targets. Your price is fixed for the term and quoted after a free IT review — no per-ticket billing, ever.

Essentials

For small teams with modern kit who mainly need someone reliable to call.
Fixed price per userQuoted after your free IT review
  • Unlimited remote helpdesk
  • 24/7 device monitoring
  • Automated patching
  • Microsoft 365 licence management
  • Endpoint protection
  • Published P1–P4 response targets
Get a price

Core

Our standard agreement. Everything most SMEs actually need, with security included rather than upsold.
Fixed price per userQuoted after your free IT review
  • Everything in Essentials
  • On-site support included
  • Email, DNS and web filtering
  • MFA and conditional access managed
  • Microsoft 365 and endpoint backup with test restores
  • Phishing simulation and user training
  • Named lead engineer
  • Monthly reporting, quarterly review
Get a price

Complete

For businesses with compliance obligations, multiple sites or building security in scope.
Fixed price per userQuoted after your free IT review
  • Everything in Core
  • Extended or 24/7 cover
  • Cyber Essentials readiness and maintenance
  • Security event monitoring and incident response
  • Network and firewall support included
  • CCTV and access control maintenance
  • Virtual IT director days
  • Annual strategy and budget planning
Get a price

Project work — migrations, CCTV and access control installations, site moves — is quoted separately against an agreed scope. Hardware and third-party licensing are passed through at cost plus a stated margin.

FAQ

Pricing questions, answered honestly

Why don't you publish a headline price?
Because a per-user price without the scope attached is meaningless — one provider's £45 excludes the on-site visits, project work and security tooling that another includes at £85. What we publish instead is every factor that moves the number, and then a fixed quote after a free review. That is more useful than a figure designed to win a click.
How do we know a quote is reasonable?
Ask every provider you're talking to the same seven questions above, and make them answer in writing. A quote that looks cheap almost always turns out to exclude on-site attendance, cap ticket volume or leave security tooling as a separate line — and you find out in month three, not at the proposal stage.
Is there a setup or onboarding fee?
Usually yes, and we state it separately. Onboarding covers documenting your estate, deploying monitoring and security agents, verifying backups and closing the obvious risks. Providers who bury this in the monthly fee are still charging you for it.
Do you charge per user or per device?
Per user, in almost all cases. Most people now have a laptop, a phone and sometimes a desktop — per-device pricing punishes that and makes budgets unpredictable.
What isn't included in a managed agreement?
Project work — new sites, migrations, CCTV and access control installs — is quoted separately against a scope. Hardware and third-party licensing are passed through. We'll always tell you before something falls outside the agreement, not after.
Can we start smaller and scale up?
Yes. Plenty of clients start with cyber security only, or with a co-managed arrangement alongside an internal IT person, then move to full managed support later.

Get a fixed price, not a range.

The free IT review takes about an hour on site. You get a written findings note and a fixed monthly price — and you keep the findings whether or not you go ahead.

Book a free IT review Call 01727 822 833
Get in touch

Tell us what you need

Send us a few details and one of our engineers — not a call centre — will come back to you within one working day.

Visit usSEG House, 192 Watford Road, Chiswell Green, St Albans, Herts AL2 3EB
Helpdesk hoursMonday to Friday, 08:00–18:00 · out-of-hours cover available
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